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The Key to Great Customer Service: Introduction to Follow-up Strategy 

Dive into the mindset of follow-up and build the method to do effective follow-up that will inspire customer loyalty, retention, repeat business, and referrals.

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IN THIS MASTERCLASS YOU WILL LEARN:

  • Why many people fear doing follow-up.
  • How follow-up builds customer loyalty and retention.
  • A proven method to build a follow-up process for your business.
  • How to utilize scripts (included as a resource) to make follow-up a highly repeatable process.
  • Organizational options to consider as you build and implement your follow-up process.
Brenda Ster, Social Marketing Strategist, holding an arrow with her name on it

Brenda Ster

Founder, The Elite Suite

Brenda Ster is a social marketing strategist who specializes in market strategy for direct sales.

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Resources Included:

  • 1 Workbook
  • 1 Audio File / Lesson
  • 1 Transcript / Lesson
  • 5 Tools referenced
Direct Sales Social Success Journey Step 2 - Build Your Sales - Group Icon

Join the Mastermind Discussion!

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4 Lessons with video

0 Hours 35 Minutes to Complete

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Accompanying Mastermind

ABOUT THIS MASTERCLASS

The Direct Sales Association indicates that a substantial portion of your business can come from your existing customers, if you have a great follow-up process that helps provide service and create customer loyalty and retention. So then why is follow-up such a weak point for so many direct sellers?

This masterclass uncovers all of this. We will dive into the mindset of follow-up, and then build the method to do effective follow-up that will inspire customer loyalty, retention, repeat business, and referrals.

WHO THIS MASTERCLASS IS FOR

Are you struggling to get repeat customer orders? Customer loyalty? Customer referrals? Your follow-up strategy may be the issue. This masterclass is for anyone who wants to improve this critical customer service process in your business.

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