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Above all else, direct sales is more about relationships than it is about sales. And as such, finding success in direct sales depends on building and managing those relationships.
How you meet new people, how you introduce yourself to them, how you introduce them to your business and your products, and how you follow-up with them later are all integral to your success in direct sales. And if you let those relationships fall through the cracks by forgetting to email someone when you said you would or forgetting to check back for a service call after their purchase was delivered, you can lose business and reputation.
This is why finding a good Customer Relationship Management (CRM) tool is vital to the success in direct sales.
It’s true, most direct sales companies have some sort of customer tracking and contact information available to you from within their back office. And while this is a good tool for basic performance summaries, they don’t really give you the power and flexibility that a good CRM tool will give you. CRM is more than just sales and customer tracking. Sure, there is a nice, secure place to store customer data, but with a good system, you also get a place to track activity. You can stay up to date with everything your customers want and need, manage your time better, and actually spend more time doing what it is you love to do: spending time with your customers.
CRM will help you identify valuable opportunities, streamline your entire sales cycle, and strategize your networking efforts. And even though most CRM tools are not exactly cheap, they all save you money, time, and sanity. They take some initial effort to get set up and established, but once they are implemented, they can boost team sales and performance by prequalifying leads, streamlining follow up (and we all know the fortune is in the follow-up), and so much more.
What are the Elements of CRM?
Think about it, once you’ve made the sale and have gained a customer you want to make sure they’re satisfied with their purchase, loyal to you, meaning you check back on refills or check in with new products they may love, which leads to Customer Retention, which leads to success in direct sales.
Following up in a timely manner can be so important, they can gain you a customer for the life of your business.
What We Recommend:
We know how important having good CRM is to your success in direct sales. That’s why we’ve partnered up with FiitFu (and really, think about it, we say their name all the time: Fortune Is In The FollowUp). It is literally designed to help you keep your customers from falling through the cracks. FiitFu streamlines your followup efforts with an easy-to-use, intuitive interface that anyone can learn in no time.
Here are just some of the benefits FiitFu provides:
- Their mobile app allows you to do your followup on the go.
- Their Daily Focus gives you a list of clients to contact that day (based on your settings).
- You can automate your entire followup email sequence.
- You can schedule birthday emails, sale emails, etc.
- You can track inventory.
- Track when it’s time for re-orders, warranty ending, etc.
Are you as excited as we are about this?
Not only do they give you all these amazing features, but they are also offering Suitehearts a 30-day free trial plus a 10% discount on an annual plan or a 5% discount on a quarterly plan.
What are some ways FiitFu will help you in your business?